Refund and Returns Policy

Thank you for shopping at KnitFur.fun! We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully to understand your rights and responsibilities.

Overview

Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Unused and in the same condition as when you received it.
  • In the original packaging.

Non-Returnable Items:

  • Perishable goods (e.g., food, flowers).
  • Intimate or sanitary goods.
  • Hazardous materials or flammable liquids/gases.
  • Gift cards.
  • Downloadable software products.
  • Some health and personal care items.

Required Documentation

To complete your return, we require:

  • A receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted in the following situations:

  • The item is not in its original condition, is damaged, or has missing parts (not due to our error).
  • The item is returned more than 30 days after delivery.

Refund Process

  1. Once your return is received and inspected, we will notify you via email.
  2. If your return is approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.
  2. Contact your credit card company or bank (processing times may vary).
  3. If the issue persists, contact us at [your email address].

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, email us at [HHU.HERMIONE@GMAIL.COM] and send your item to:
[Unit3 2 Oscar place Eastgardens NSW 2036]

Gifts

  • If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
  • If the item wasn’t marked as a gift or was shipped to the gift giver, the refund will be issued to the gift giver.

Shipping Returns

To return your product, mail it to:
[Unit3 2 Oscar place Eastgardens NSW 2036]

Shipping Costs:

  • You are responsible for paying your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Delivery Time:

  • The time it takes for your exchanged product to reach you may vary depending on your location.
  • For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?

If you have any questions about our return and refund policy, please contact us at:
Email: [HHU.HERMIONE@GMAIL.COM]

Thank you for supporting KnitFur.fun! We appreciate your understanding and cooperation.